Hi Janet - Thanks for getting in touch and pointing this out to us. We appreciate your feedback and are sorry you had this experience with your latest box of Heritage Flakes. There was a modification made to the original recipe for a short period of time, but after hearing feedback from our friends we’ve gone back to the original tasty recipe. Please fill out our contact form and provide the codes on the top of the box and we’ll be happy to get back to you and set things right again. We thank you in advance for your patience and hope that you’ll continue to try this product as it has now gone back to the original recipe! http://www.naturespath.com/contact-us All the best, Itziar

Hi there – Thanks for getting in touch and asking us this question. We appreciate your patience with this issue. The best before dates for the modified version of the Heritage Flakes are for October through December 2012. Other best before dates indicate the original recipe, hope this helps! Take care, Itziar

NOTE: I’m so happy to hear that the flakes will thicken up again! (Read Justine’s response to Bruce below)… but here are my two cents anyway. Dear Nature’s Path, My husband and I eat Heritage flakes every day for breakfast. We love them! It is a good feeling to know that our breakfast is not genetically altered, and I have one less health-related thing to worry about. I’ve enjoyed your cereals for about 4 years now, and plan to continue enjoying them for many years to come. However, my husband and I both have been disappointed with recent batches of the Heritage Whole Grains cereal. We are used to hardy flakes that stand up well to almond milk (which is kind of watery and in my experience tends to wilt the flakes even more quickly than cow’s milk). We have also grown accustomed (perhaps a little spoiled =]) to the real-wheat flavor of your hardy flakes. Recently, I have noticed that the wheat cereal does not have the same wheat-y flavor as it once had a few boxes ago. I think this mostly has to do with the fact that the flakes are much flimsier. Before, your cereal withstood several minutes of milk-contact without losing all of its crunch. Now, only after a minute or two most of the flakes become completely soggy. I understand the economy is tough and companies have to adjust production to stay afloat, but I don’t think this should ever involve a compromise in quality. My husband and I would like to remain faithful customers to Nature’s Path, but so long as this compromise continues, we will have to start considering other brands. Please return your cereal to its original quality that we’ve grown to love. If this is not possible, I would ask that you at least note the change of quality on your packaging, so customers know what they are buying is not the same. Thank you very much, —Monica

+1 on that comment. I’ve been eating the stuff almost daily since it was called ‘Ancient Grains’. The unique taste and texture put it head and shoulders above all the other cereals; now it’s not really much different from any number of other products.

Hi Mary Ann and thanks for sharing your feedback. We appreciate your loyalty as a longtime Heritage Flakes fan (it seems there’s many out there, how cool is that?!) While the recipe hasn’t changed, we’ve changed the processing to create a lighter, crunchier textured flake. I’ll pass along comments to the Brand Manager. Take care, Justine, Nature’s Path Team. UPDATE Jan 6, 2012: Thanks to fans like yourself who made your voices heard, the cereal flakes being produced now are thicker and denser, more like the original version. However, keep in mind that both versions are being sold concurrently, while we go through this transition. Take care, Justine, Nature’s Path Team

Hi CN and thanks for taking the time to share your input. We really appreicate you reaching out to us to tell us what you think, as our loyal Heritage Flakes fans mean a lot to us. The recipe hasn’t changed but we’ve changed the processing to create a lighter, crunchier textured flake. I’ll be sure to pass along your suggestion to the Brand Manager who’ll review the feedback we’ve been getting on our new procedure. Take care, Justine, Nature’s Path Team. UPDATE Jan 6, 2012: CN, you’re about to get a delightful surprise! After reviewing valuable feedback like yours, the flakes being produced now are thicker and denser, more like the original version. However, keep in mind that both versions are being sold concurrently, while we go through this transition. Take care, Justine, Nature’s Path Team

Hi Bob and thanks for sharing your feedback. We always encourage feedback from our fans to create the best cereals possible so we thank you for taking the time to help us out. I’ll let the Brand Manager know of this ongoing sentiment. All the best, Justine, Nature’s Path Team. UPDATE Jan 6, 2012: Bob, I’m about to make you a very happy man! Because of the awesome feedback we got from oru Heritage Flakes fans, the product being produced now is thicker and denser, more like the original version. However, keep in mind that both versions are being sold concurrently, while we go through this transition. Take care, Justine, Nature’s Path Team

Hi Beth and thanks for sharing your input. The recipe hasn’t changed but the processing is different to create a lighter, crunchier flake. As we can see here, many people share your sentiments. We really appreciate your collective feedback as it’ll likely help to shape better and better cereals to come in the future. Your comments have been passed to our Brand Manager. All the best, Justine, Nature’s Path Team. UPDATE Jan 6, 2012, Thanks to your help, the flakes being produced now are thicker and denser, more like the original version. However, keep in mind that both versions are being sold concurrently, while we go through this transition. Take care, Justine, Nature’s Path Team

Hi Dave and thanks for sharing your feedback with us. While there’s been no ingredient change, we did change the processing to create a lighter, crunchier textured flake. We highly value your feedback and it’s been passed onto our Brand Manager. All the best, Justine, Nature’s Path Team. UPDATE Jan 6, 2012: Dave, because of your collective input, the flakes being produced now are thicker and denser, more like the original version. However, keep in mind that both versions are being sold concurrently, while we go through this transition. Take care, Justine, Nature’s Path Team

Hi Alex. I love that your kids love our cereal. I’m sure it’s MUCH easier to get kids to get to eat something that’s healthy if they actually like it (otherwise it’s near impossible!) Glad to hear you also like our new packaging. We appreciate all your feedback. All the best, Justine, Nature’s Path Team

I agree with Debbie. I prefer the sturdier crunchy flakes as well. PLEASE BRING BACK THE ORIGINAL HERITAGE FLAKES!!!! (I just bought a case & I’m upset that I’ll have to suffer through the soggy flakes.)